Privacy Policy

The Privacy Policy for FIRST DOCTORS – HEALTHY LIVING LDA is designed to protect the personal information of all users and patients who interact with our website and services. This policy outlines how we collect, use, disclose, and protect your information, ensuring transparency and compliance with applicable data protection laws, such as the General Data Protection Regulation (GDPR).

 

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

 

  • Personal Information: When you register for our services, book an appointment, or contact us, we collect personal information such as your name, email address, phone number, date of birth, and other identifiers that are necessary for providing healthcare services.
  • Medical Information: To offer personalized medical advice and care, we may collect health-related information, including medical history, current conditions, treatment plans, and any other relevant data you provide.
  • Usage Data: We collect information about how you interact with our website, such as IP addresses, browser type, pages visited, and the time and date of your visits. This information helps us understand how our services are used and improve user experience.
  • Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your online experience. These cookies may store preferences, track usage patterns, and collect information about how you navigate our site.

 

2. How We Use Your Information

The information we collect is used for various purposes, including:

 

  • Providing Healthcare Services: Your personal and medical information is used to deliver the healthcare services you request, such as consultations, diagnoses, and treatment plans. This information is shared with healthcare providers as necessary to ensure accurate and effective care.
  • Communication: We use your contact information to communicate with you about appointments, follow-ups, and other related matters. This includes sending reminders, confirmations, and any other information related to your care.
  • Improving Services: Usage data and feedback help us improve our website and services, ensuring a better experience for all users. This might involve analyzing how users interact with the site and making adjustments based on these insights.
  • Legal Compliance: We may use and disclose your information to comply with legal obligations, such as responding to court orders, legal processes, or regulatory requirements.

 

3. Sharing of Information

We are committed to maintaining the confidentiality of your information. However, there are specific circumstances under which your information may be shared:

 

  • With Healthcare Providers: Your medical information may be shared with doctors, specialists, and other healthcare professionals involved in your care to ensure continuity and quality of treatment.
  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as IT support, payment processing, or data storage. These providers are contractually obligated to protect your information and use it only as necessary to perform their functions.
  • Legal and Regulatory Authorities: If required by law or in response to legal requests, we may disclose your information to governmental or regulatory authorities. This is done to comply with legal obligations or protect our rights.

 

4. Data Security

Protecting your personal and medical information is a top priority at FIRST DOCTORS – HEALTHY LIVING LDA. We implement a variety of security measures to safeguard your data:

 

  • Encryption: All personal and sensitive information transmitted through our website is encrypted using industry-standard encryption protocols, ensuring that your data remains secure during transmission.
  • Access Controls: Access to your information is restricted to authorized personnel who need it to provide services. We maintain strict access controls and regularly review these measures to ensure the ongoing protection of your data.
  • Data Breach Protocols: In the unlikely event of a data breach, we have procedures in place to quickly address the issue, mitigate harm, and notify affected users as required by law.

 

 

5. Your Rights

Under applicable data protection laws, you have specific rights regarding your personal information:

 

  • Access: You have the right to request access to the personal information we hold about you. This includes knowing what information we have collected and how it is being used.
  • Correction: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
  • Deletion: You may request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
  • Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or when processing is based on our legitimate interests.
  • Data Portability: You can request that your personal information be provided to you in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another data controller.

 

6. Retention of Data

We retain your personal and medical information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

 

7. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

  • Company Name: FIRST DOCTORS – HEALTHY LIVING LDA
  • NIF: 515804681
  • Address: Av. Coronel Eduardo Galhardo, nº 3F. 1170-105 Lisboa, Portugal
  • Email: privacypolicy@firstdoctors.app

 

 

8. Updates to This Policy

FIRST DOCTORS – HEALTHY LIVING LDA may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website with the effective date. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.